Chase has expanded its fraud prevention efforts across the United States by streaming a live cybersecurity awareness event to approximately 700 branches, focusing on how artificial intelligence is making scams more convincing and difficult to detect.
The event, hosted at JPMorganChase’s Mid-Atlantic regional headquarters, brought together cybersecurity experts, law enforcement representatives and a personal finance columnist to discuss ways to identify AI-powered impersonation scams, protect financial information and prevent fraudulent money transfers. The initiative was part of Cybersecurity Awareness Month.
According to Chase, scams affected more than 15 million Americans last year, resulting in at least $68 billion in reported losses. The bank said the actual figure could reach $200 billion, given that many incidents go unreported.
The panel featured Pat Opet, Global Chief Information Security Officer at JPMorganChase; Brett Leatherman, Assistant Director of the FBI’s Cyber Division; and personal finance columnist Michelle Singletary. The discussion was moderated by Darius Kingsley, Chase’s Head of Consumer Fraud and Scam Prevention.
Speakers highlighted how criminals exploit AI to create convincing identities and manipulate victims through urgency and misplaced trust. They advised consumers to independently verify suspicious requests, contact trusted individuals before transferring money and report suspected fraud.
Young adults were also urged to exercise caution when responding to unexpected messages on social media, email, text messaging and gaming platforms. The panel stressed that passwords, one-time verification codes and sensitive financial information should never be shared with unverified contacts. Participants also discussed the risks of entering personal information into public or unapproved AI tools.
Chase said it conducts more than 1,000 fraud and scam prevention workshops annually and has reached over one million customers through its financial health initiatives. The bank operates more than 5,100 branches, serving 88 million consumers and 7.8 million small businesses.
The company also highlighted its collaboration with the FBI, law enforcement agencies and industry partners to counter cybercrime and improve public awareness.
